Albany Auto Repair

5

Awesome job as always!! The entire crew at Crabtree is absolutely amazing from the moment you walk in the door. The front end staff is extremely knowledgeable, they explain why this needs to be done, and they’re on top of everything from arranging a complimentary ride to the completion of your work. I drive an Audi and their import mechanics are top rate! I travel for a living and they keep me going down the road. I HIGHLY RECOMMEND YOU GIVE THEM A TRY! You won’t regret it. ☝️

Thank you for the fantastic review, Brent! We are thrilled to hear you had a great experience at Crabtree Auto Repair and that our team provided excellent service. Your recommendation means the world to us! We look forward to continuing to keep you and your Audi in top shape for all your travels down the road.

- Crabtree Automotive, Inc.
5

Thank you so much for taking good care of my 2002 Toyota Sienna. You located the problems, contacted me to ask if I wanted all the suggested work done, and completed the repairs in a timely manner. I also appreciated the use of a loaner car so I could continue with my normal schedule. I highly recommend Crabtree Automotive!

We're delighted to have provided a great service experience for you, Patricia! Thank you for your kind words and recommendation. We're here to help whenever your Toyota needs attention, so don't hesitate to reach out. Take care!

- Crabtree Automotive, Inc.
5

I love Crabtree so much. When my car broke down they were able to have me tow it to their location and they worked me in despite having a very busy week. I really felt cared for and they handled my car and myself with such care. They were open and honest about what was needed and what could wait. They answered every call with a smile and kindness. I was so stressed when my car broke and they really helped me feel at ease. Awesome team, truly. Can’t say enough nice things about them. THANK YOU!!!

Dear Tay, Thank you so much for the kind words! We're thrilled to hear that your experience at Crabtree Automotive was so positive. We pride ourselves on providing exceptional customer service, so it's rewarding to know that we could make a difference during a stressful time. We'll be sure to pass along your compliments to the team. We appreciate your business and hope to see you again in the future!

- Crabtree Automotive, Inc.
5

Took car in for front end alignment. Drives really well. Thank you.

Thank you for choosing our service, Justin! We're thrilled to hear that your car is driving well after the front-end alignment. It's our priority to provide top-notch service and ensure your vehicle's performance. Should you need anything else, feel free to reach out. Safe travels!

- Crabtree Automotive, Inc.
5

Always a great experience. Work done as expected. They keep me up to date and the service requirements for my auto. They do not push services that are not necessary. The staff is so kind and pleasant. Makes me feel they really appreciate my business.

Thank you for sharing your recent experience, Judi! We're thrilled to hear that you continue to enjoy our exceptional service and find value in our approach. Your satisfaction is our top priority, and we look forward to exceeding your expectations again in the future.

- Crabtree Automotive, Inc.
5

Was traveling on vacation with family pulling our camper and had issues with differential. We had the differential rebuilt in Astoria but when we stopped in Albany on our way to California we noticed one of the newly replaced wheel seals was leaking badly. We went to Crabtree first thing in the morning and they quickly worked with previous shop to warranty replace the damaged seal, and also changed our soaked brake pads and cleaned out the gear oil that spewed all over the rear of the truck. During this time we hadn’t gotten a room, luckily they let us disconnect our camper behind the shop so we could rest and have a place for our 5 dogs to be outside. Kat went above and beyond for us and showed her and her team truly care. Would recommend this place for the communication, honestly, knowledge, timely repairs, and hospitality. Thank you all for taking the stress off my plate and getting us on the road again with a safe vehicle.

Thank you for the great feedback! We are happy to hear that our team went above and beyond to help you get back on the road safely. We appreciate your recommendation and are here to provide the same level of communication, knowledge, and hospitality whenever you need it. Safe travels to you and your family, and don't hesitate to reach out if you have any questions or concerns.

- Crabtree Automotive, Inc.
5

Crabtree took good care of my Chevy Silverado. They were able to work on my vehicle sooner than expected and diagnosed the problem, inform me of repair options and gain my approval for the repair in a timely manor. I added an oil change to the list of tasks and it was all completed before my appointment date and time.

Thank you for the great review, Jon! We strive to provide exceptional service in a timely manner and we're glad to hear that we exceeded your expectations. We appreciate your trust in us and we look forward to serving you again in the future!

- Crabtree Automotive, Inc.
5

Replaced driveline in ford explore , Crabtree did a great job the truck drives so much better know, it really gets up and goes now. Thanks Crabtree Leland

Thank you for the positive feedback, Leland! We're glad to hear that your Ford Explorer is driving better after the driveline replacement. It's wonderful to know that you're satisfied with our service. We appreciate your business and look forward to assisting you in the future.

- Crabtree Automotive, Inc.
5

Addressed everything I asked them to do sent me a full inspection list of everything they found that was wrong. Fix the one thing that I was concerned about didn't pressure me to get anything else fixed. Mike, who works at the counter also kept in contact with me all day. Would recommend and will be going back!

Thank you, Tanya! We're thrilled to hear that you had a great experience with us. It's wonderful to know that we addressed your concerns and kept you informed throughout the process. We look forward to seeing you again soon!

- Crabtree Automotive, Inc.
5

I am very happy with the repair work I had done on my van. I had no idea what was wrong but they fixed it without adding extra things I didn't need. The price for parts was very similar to what my husband found online. I really liked the daily updates on my van. Being kept in the loop was great appreciated.

Thank you, Becky, for choosing our repair services! We're glad to hear you had a positive experience with us. Keeping our customers informed on the progress of their repairs is a top priority. We aim to provide quality service without any unnecessary additions. Remember, we're here for all your van maintenance needs!

- Crabtree Automotive, Inc.
Crabtree Automotive, Inc. is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Crabtree Automotive, Inc. (541) 967-7892 if you have any issues in accessing any area of our website.