(My review has been updated to be less harsh out of fairness and respect to Crabtree.) Crabtree has polite and professional staff, and communicates well over the phone and in person. They gave us a thorough inspection of our car, and included photos and a link for us to review the inspection later. This was a nice touch. The reason for my low review is that they quoted us at $1,761.23 for repairs. But after having the car fully inspected by a second mechanic shop that we trust, we discovered that we did not need to spend this much on repairs. I recommend getting a second professional opinion before hiring Crabtree to work on your car. Other than that they seem like fine guys. I hope this review helps, thank you. :)
Thank you for the response Isaiah. Although this is a bit of a surprise considering all of our recommendations were based off of mileage recommendations from Toyota as well as the pictures we supplied to you for the inspection. Considering we showed you pictures of your transmission fluid next to a sample of clean fluid, and pictures of the CV boots leaking grease as well as many other pictures for recommendations on your vehicle. While all of this information was presented to you and the owner of the vehicle to assure none of these recommendations have been done recently as its always hard to tell the condition of a fluid due to its color/smell. If you were just looking for a shop to give the vehicle a clean bill of health instead of actually checking it over and giving you an honest opinion then it appears you have found one. We will continue to give customers vehicles a thorough inspection with pictures just as we provided to you to ensure all information is given to the customer to assure customers can make an informed buying decision when it comes to vehicles. Here is a direct link to the inspection as well as the pictures we had taken of your vehicle in case there are any more questions: https://2un.me/6ze91ymz We would never want our customers to leave feeling as if they've been scammed, Isaiah. Our team is only ever here to help. We're happy to explain every portion of our quotes. Our goal is to give our guests the best customer service.
- Crabtree Automotive, Inc.