Do not go here!!!!! I had a coolant leak from my water pump on my truck and they tried charging me 2500$ just to replace the water pump and the belt. They never quoted me before the truck was in the shop and I told them exactly what the problem was and where it was coming from, they still decided to charge me 100$ for a pressure test with a 10 dollar tool that takes 20 seconds I could’ve done at home. Once I found out the ridiculous price I immediately called and canceled and about 5 minutes after I called I got a second call from the service rep talking on and on about how they have the highest quality parts and how I actually don’t need most of what they quoted me and all that other bullshit. I later took it to James garage in Albany, he had it quoted 500 dollars and had the job done in less than 24 hours after I dropped it off. Crabtree will scam the hell out of you.
Hi Jett, Thank you for taking the time to share your feedback. We truly value all of our customers and take concerns like your seriously. We understand your frustration regarding the estimate provided. Our goal is always to ensure that our customers are fully informed about their vehicles needs. In this particular case, the estimate included not only the necessary repairs but also additional maintenance items that are closely related to the overall condition of your vehicle. We recommend these services to help prevent future issues and ensure the longevity of your vehicle. We apologize that it was not clearly communicated to you. We would be happy to discuss the estimate in more detail and review the repairs and maintenance items included.
- Crabtree Automotive, Inc.