Albany Auto Repair

1582 reviews
Our Location: 1110 Hill St , Albany, OR 97322
Working Hours: Mon - Fri: 8:00 AM - 5:00 PM
Call Us: (541) 967-7892
5

They have been in business for forty years, but have kept up to date with technology and amenities. They offer shuttle services, loaner cars, an online maintenance report with pictures, and top notch customer service. Their pricing appears to be fair, even with the added overhead they surely have with their amenities.

What can we say, Robert, our friends and neighbors deserve the best and we're beyond happy to provide it however we can by providing all the amenities we can. If you ever need us for anything again, just give us a call and let us know! -Lisa C., Manager

- Crabtree Automotive, Inc.
1

Brought my 91 miata in on May 17th for a fuel injector issue. A couple weeks later they call me to say it’s ready to drive yet it needs more diagnostics done. They charged me hundreds of dollars and it still ran nearly the same as when I dropped it off originally. They gave me a couple recommendations on what to replace, so I replaced them. Nothing changed so I call again to bring it back on June 7th. On July 13th I see my car sitting in their parking lot while they’re open so I go in and ask why they aren’t working on it. They come up with some bs excuses but tell me it’s running better and they’re finally able to drive it without stalling out. So I take it for a drive.. and of course it stalls out at every stop light. At that point I ask for my keys back and got it towed elsewhere. I am highly disappointed in such a “reputable” shop and will never be taking my car there again.

We always do our best to get every car back to running their absolute best, Trenton, so we're sincerely sorry that your '91 Miata was continuing to have issues with stalling. When customers first work on their cars before bringing them in there is often more diagnostics needed. Your car had a lot of new parts when you brought it in including a fuel injector that was filling the crank case full of fuel. Our mechanics always do their best to get the diagnosis right and repaired the first time, but often times we have to start with the biggest known problem before we can continue to diagnose other problems. That said, we truly do hope you're able to get that problem fixed. As far as the timeline is concerned we are usually 2-3 weeks book up. We believe in the making sure our customers receive the best service with the best parts warranty -Lisa C., Manager

- Crabtree Automotive, Inc.
5

The entire staff are just great people! They go the extra mile to see that your vehicle is repaired the right way. Can highly recommend!

We'll be sure to let the team know that you shared this, Jim! We'll always be here to go the extra mile for you, so just let us know if there's anything we can do. Take care! -Lisa C., Manager

- Crabtree Automotive, Inc.
5

Jared, we're grateful for the review! Feel free to give us a call if we can lend a hand again. -Lisa C., Manager

- Crabtree Automotive, Inc.
5

Excellent customer service,quality work at a great price!

5

I have an ‘04 wrangler, trips to the mechanic are never good time but Kat was awesome, she did a great job explaining things and showed empathy for my wallet. The work appears top notch and my Jeep is forever grateful. When needed, I’ll go back as they felt very trustworthy.

Thank you Shannon for taking the time to give us your review. We always appreciate when customers take the time to let us know how we are doing. I am so happy you love Kat as much as we do!

- Crabtree Automotive, Inc.
5

Very professional and friendly staff. Trustworthy as they come. Jeremy was a pro at explaining the situation and my options. Chaney drove the courtesy shuttle and was very pleasant

4

Great Service. Professional and honest people. A bit expensive but the good experience helps make up for that.

Thank you Phil!

- Crabtree Automotive, Inc.
5

I recently took my BMW into Crabtree Auto. The service and friendly front office staff were great. And I found out -- trustworthy. They could have sold me a part for my car I didn't need but their evaluation told me that all was working well after doing some tests on my car. Needless to say I will be taking my car there in the future for all its mechanical needs. Very grateful for Crabtree Auto.

We are always happy to help.

- Crabtree Automotive, Inc.
5

Always great service, with very friendly persons at the desk.

Thank you Karen.

- Crabtree Automotive, Inc.
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Crabtree Automotive, Inc. is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Crabtree Automotive, Inc. (541) 967-7892 if you have any issues in accessing any area of our website.