Overcharges on parts and labor claiming the inability to put parts in brought from outside sources. Break jobs costing well over 700. Obviously stacked good reviews. Compared parts to online vendors and labor to other shops the upcharge is 35%. ****update, attempted to allow them to repair a power steering pump on a car. They held the car for 3 weeks, had to replace the pump they installed twice. Left air filter plus o2 sensor disconnected up returning the car. They will damage and vandalize your car if you use their warrantee. THEY DO NOT USE NEW PARTS, ALL REMANUFACTURED.***********
Hey Daniel, we do have a company policy to not install customer supplied parts. This allows us to honor our 3 year 36k mile Nationwide warranty. In regards to the brake estimates, you had requested premium OE brake components to be included, we can happily reduce the cost to you by using a non OE part which will also give you a much better warranty also. We do have a mark-up on our parts which allows us to pay our technicians living wages as with all other repair and parts facilities. Sorry if we were unable to help you out on your vehicle. Thank you! ******Update, while we had your vehicle we gave you a loaner vehicle, free of charge. The great news about us having to replace that part twice is that it was covered under our warranty which meant you walked away with a $0 charge. After our test drive we did not have any check engine lights or codes present. If we would have left parts unhooked your check engine light would have been on. As far as the damage and vandalize your car I don't even know how to respond to that other than to say we do our best to make sure our customers cars are safe and reliable and cleaner than when they arrived as seen by all of our 5 * Reviews. Some parts are remanufactured but not all. It all depends on the industry standard and what is available with the best warranty, which we allow our customers to choose. *********
- Crabtree Automotive, Inc.