Reviews - Page 20 - Crabtree Automotive, Inc.

Bruce Gillooly

7/8/2022

Thank you Bruce for taking the time to give us your review!

- Crabtree Automotive, Inc.

Nessa Lyn

6/30/2022

Unfortunately, Crabtree Automotive did not fulfil their end. I paid $1300 to fix my AC and when I took it back in to get looked at, they stated that maybe it's the tubes and wanted to charge an additional $1200. Not able to guarantee the work they did would fix anything. I also had my wheel mount replaced and now my car shakes terribly when on the freeway. All they said is, "must be a tire issue" Now after 3k my car runs and drives much worse then when I brought it to them. I also requested the oil change service while my car was in their shop the 2nd time, which they also could not provide. I see they also respond to all their reviews, so I'm sure they will have something to say for this one too. The biggest thing is they didn't even try and make it right, I'm just another number in their book. Never again.

No one is just a number to us, Nessa. Our customers are a part of our community, and we truly want to help. We completely understand how frustrating it can be to be told more money is needed to fix repairs. Unfortunately when you car arrived the first visit the AC compressor was siezed. Kat then told you that we would not be able to properly test the system until the AC compressor was replaced. Upon replacing the AC compressor your AC system passed a vacuum test for leaks. Sadly this does not always catch small leaks which is why we add dye to all of our AC services. At this point Kat took you out to your vehicle to show you and try to help you understand the mechanics of the system. Thankfully with the complimentary dye we added we were able to quickly identify leaks in your air conditioning hoses so there was no diagnostic fees. As far as the "car shakes terribly" issue we checked our work and everything was in good working order. So the next thing we would check is tires and your left rear tire was bald on the inside shoulder and the right front tire has a hop in it. Poor tire condition can often cause vibrations and drivability concerns. Sometimes some problems are masked by other issues. You may not have felt the tire vibration over the extremely worn engine mounts and/or wheel bearing. We hope this helps you understand a little more about your vehicle. Some things are just not clear cut.

- Crabtree Automotive, Inc.

Daniel Parish

6/22/2022

Great service all around. People are nice and friendly. They also provide pictures of the problems they find on vehicles, which I love. Sometimes you wonder if mechanics are just trying to get more money from you, but since they provide pictures you KNOW that there is in fact a problem that needs to be addressed.

Daniel, we are working very hard to change that impression that people have of our industry. A clear picture with people that can explain so you understand is very important to us. If you ever need anything don't hesitate to give us a call!

- Crabtree Automotive, Inc.

Susan Prock

6/16/2022

I am very happy with the work that Crabtree automotive specialist did on my 2011 Subaru. I am even happier with the respectful treatment that I, as a woman, received. This is now my automotive repair shop.

Susan, we are so happy to hear you felt respected. Whether it be a man, woman or teenager we want everyone to understand and gain more knowledge everytime they see us! It is our responsibility to make sure you understand. If you ever need anything don't hesitate to ask.

- Crabtree Automotive, Inc.

Lisa Wagner

6/8/2022

Great customer service and quick repair! Even though they were very busy, they were able to accommodate me when I had an emergency. They were great and the repair was guaranteed!

Lisa, 3 yr 36,000 mile warranty nationwide! You are covered. We are so happy we were able to get in you and taken care of. Let us know if you need anything else.

- Crabtree Automotive, Inc.

Jessica Thompson

6/7/2022

Crabtree was amazing to work with! Elizabeth was awesome at communicating. They were fast, efficient and very helpful!

Jessica we are so happy you had such a great experience. Communication is huge to us. Let us know if you need anything else from us!

- Crabtree Automotive, Inc.

Milla Uriarte

5/26/2022

Milla, we appreciate you taking time to leave your review! Don't hesitate to contact us if you need anything. -Lisa C., Manager

- Crabtree Automotive, Inc.

Tom and Teri Phelan

5/13/2022

What an amazing business. Very fast. Constantly in communication. Work was done right and at a fair price. I will be using agin when the need arrives

Tom and Teri we are so happy we knocked your socks off!

- Crabtree Automotive, Inc.

michael hromek

5/5/2022

Thank you for taking the time to give us your review Michael!

- Crabtree Automotive, Inc.

Steven Michael Anderson

5/3/2022

I've had Crabtree Automotive do work on two vehicles recently and I really like them for a couple reasons: • They are up-front about what your repairs will cost. Both jobs I had them do required significant labor hours and on the other end of each, it ended up being few dollars less than I expected. • They are thorough, trustworthy, and add value beyond that of the repair. In relation to my first point, they may not be the cheapest wrench you can find, but when you pick up your vehicle you'll know the job was done right and you'll also know virtually everything else that threatens the continuing operation of your vehicle. If it's something more than a quick fix and it's a job I don't want to do on my own, I'll always take it to Crabtree.

We'll gladly be there for you whenever you need a team to tackle those repairs you don't want to take on by yourself, Steven! We were happy to help with your vehicles, so please feel free to give us a call if there's anything you need from us. Take care! -Lisa C., Manager

- Crabtree Automotive, Inc.

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