Albany Auto Repair

1567 reviews
Our Location: 1110 Hill St , Albany, OR 97322
Working Hours: Mon - Fri: 8:00 AM - 5:00 PM
Call Us: (541) 967-7892
5

I've been coming to Crabtree Automotive for over a decade and I've always received to notch service.

A decade of visits and we still look forward to each one! Knowing that you've consistently enjoyed our service truly brightens our day. At Crabtree Automotive, you’re more than just a customer; you're part of our community. Thanks for letting us continue to be your trusted pit stop. Feel free to swing by anytime, whether for maintenance or just a good automotive chat!

- Crabtree Automotive, Inc.
5

Incredible customer service, Crabtree fit us in last minute as we were stuck mid road trip after an engine light and troubles started while towing. From a phone call at 0800 today, they diagnosed and fixed the issue by 1400 same day and had us back on the road. Contrary to the aggressively petty customer I experienced this am there, i am beyond grateful and impressed with the service and kindness at Crabtree. Shuttle service is amazing and prompt even allowed my four letter to ride along. They even warrantied the work on my used truck. Highly recommended to anyone in the area or thats passing thru. Thank you!

Thank you for the amazing review, Jessie! We are thrilled that you enjoyed your experience at Crabtree. It's fantastic to know that our team provided top-notch service and got you back on the road quickly. We appreciate the recommendation and look forward to serving you in the future. Safe travels!

- Crabtree Automotive, Inc.
5

I had an intermittent problem where the vehicle engine would die sometimes. Good troubleshooting determined what the problem was and solved it, keeping me well informed. Good job!

Thank you for sharing your positive experience, Wayne! We're thrilled to hear that our team was able to effectively diagnose and resolve the intermittent engine issue you were experiencing. Keeping our customers informed throughout the process is a top priority for us. If you have any further automotive needs, don't hesitate to reach out!

- Crabtree Automotive, Inc.
1

I brought in my car for an estimate on repairs for a radiator. Their estimates were vastly overpriced compared to other mechanics. In addition, I found their customer service style inauthentic and lacking in attention to details. Rather than give you straight talk, they offer unhelpful and incincere flattery. All in all, a deeply disappointing experience.

We truly appreciate you taking the time to share your feedback. We strive to provide great service and fair prices, and we're sorry to hear we missed the mark with your experience. It's a top priority for us to ensure our customers feel valued and heard, and we'll be looking into your comments to see where we can improve. Please reach out if we can assist further!

- Crabtree Automotive, Inc.
5

Always great service and courtesy.

Thank you for the kind words, Karen! We're thrilled to hear that you consistently have a great experience with us. We strive to provide excellent service and courteous assistance to all our customers. If there's anything else we can do for you, please let us know.

- Crabtree Automotive, Inc.
5

They got my vehicle in immediately and fixed in a timely manner. They are a great bunch of people. Very kind and helpful. I recommend them highly and they will get all of my vehicle service needs.

It's fantastic to hear that you had such a positive experience with us! 😊 We're really glad we could get your vehicle sorted quickly and to your satisfaction. Our team is all about making your visits as helpful and friendly as possible. Your high recommendation means the world to us and we can’t wait to see you again for any of your vehicle service needs! 🚗💨 Drop by anytime—you're always welcome here!

- Crabtree Automotive, Inc.
5

They have been super helpful. I have a complex situation and they've taken time to explain options and benefits with no pressure.

Thank you for taking the time to leave such a kind review, Ryan. It's important to us that our customers feel supported and informed, no matter how complex their situation may be. We're thrilled to hear that you had a positive experience with us, and we look forward to continuing to provide the same level of helpfulness in the future.

- Crabtree Automotive, Inc.
5

Crabtree has been nothing but great. I had a poor experience at the dealer and left with more questions than answers; I called Crabtree to get a second opinion, they were able to get me in very quickly and diagnosed the problem with my vehicle. It was a fairly quick fix and I was able to get a loaner car for the day while they worked on my car. The staff is friendly and takes the time to explain things!

Thank you for the kind words, Cassidy! We're thrilled you had a great experience at our shop. It's always our priority to provide top-notch service and ensure our customers feel informed and taken care of. We're here whenever you need us!

- Crabtree Automotive, Inc.
5

Thank you for the five-star rating! We appreciate your feedback and are glad to know you had a positive experience with us. If there is anything else we can assist you with, please don't hesitate to reach out.

- Crabtree Automotive, Inc.
5

Fast and Friendly. Kept me in the loop the entire time.

Thank you, Ben! We're thrilled to hear that our fast and friendly service left a positive impression on you. Keeping our customers informed every step of the way is a top priority for us. We look forward to serving you again soon!

- Crabtree Automotive, Inc.
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Crabtree Automotive, Inc. is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Crabtree Automotive, Inc. (541) 967-7892 if you have any issues in accessing any area of our website.