Albany Auto Repair

Spoke with Diane. She said they do a good job and they provide good documentation. They communicate with their customers well.

Spoke with Susan. She said she has used the business for 10 to 15 years and they are always up front. She said their integrity is flawless and she trusts the business like she trusts her family.

"Quality" I've been impressed by the level of customer service. I took my 4Runner in for "everything it needs" service and spent around $1,100. The quality of work appears excellent. Was a little surprised to take it back for an oil change and be told it needed differential fluids changed. Thought I'd asked for everything the last time. I don't doubt the work or the need, but why didn't it get covered when I asked for everything the first time? All said I'm happy with the service and custom service and will be back. I'm a particularly picky, impatient bastard who likes clarity of communication and probably have unrealistic expectations when it comes to response and timeliness whether it be people who work for me or family or myself for that matter.....

Joe said this business knows what they are doing and they are nice people.

Tom said everything went fine.

Jason said the business wasn't able to determine the issue last year but found it this year and got the vehicle running correctly.

"Great customer service" We've taken our truck in several times for an ongoing problem. This last time, Crabtree didn't charge us for diagnosing and said if the problem comes up again they would come to our house to take a look.

"Great Service" It is nice to have honest auto repair. Keep up the good work

"Communication" I always get a call with the issue diagnosed and what it will cost. Am always informed of the some little and some not so little maintenance issues they have detected. Also no attitude if we choose not to have the brake lines or power steering flushed. Also no defensiveness when advised we use Les Schwab for brakes and tires. We appreciate you and your openness.

Donald said he was treated very nicely. He stated if he needs repair, he will be back.