Albany Auto Repair

1569 reviews
Our Location: 1110 Hill St , Albany, OR 97322
Working Hours: Mon - Fri: 8:00 AM - 5:00 PM
Call Us: (541) 967-7892
5

Thank you Sara for taking the time to leave us your 5* review! We love serving our community and are grateful you chose us. Thank you for letting us take care of your Dodge Ram and we hope to see you next time your vehicle is in need!

- Crabtree Automotive, Inc.
5

Best service around! I absolutely love their detailed diagnostics. They send you video and pictures in a well written up survey. They call multiple times with updates to keep you in the loop. Prices are comparable to other shops but their customer service and attention to detail makes this place stand out above all. I highly recommend this shop and their team!

Thank you Kayla for the great review! We hope to be able to continue to serve you and your Toyota for years to come!

- Crabtree Automotive, Inc.
5

Great service!!

Debbi, thanks for taking a moment to show your support. Be sure to let us know if we can lend a hand with anything. -Lisa C., Manager

- Crabtree Automotive, Inc.
1

My wife had a door that wouldn’t open and they charged us around $950 after warranty.  Because they took the door panel off they wouldn’t release it to us without payment so I could take it somewhere else. We ended up having a full engine and turbo replaced at Kiefer Nissan under warranty for no cost but the cost of the oil change and some gaskets which was $200 total. Crabtree is the worst. Not honest in any way. If you go make sure to get a quote at a couple other shops and don’t let them take anything apart.

Franco, So upon reviewing the last time you were in December of 2021 we do see that you came in for an issue with your rear door stuck shut but also asked us to diagnose your sunroof cover that would not close all the way. So the $946.32 was the total of both being diagnosed and repaired. If you look on your repair order the note states that your extended warranty covered $586.69 of the door repair. So your credit card was ran for $359.63. It is industry standard to not allow the vehicle to leave until the repairs have been paid. We apologize that your extended warranty company took so long to pay on the bill. We apologize that you apparently walked away frustrated from your interaction with us. We always try to make sure we communicate everything before the work is completed. So if we dropped the ball somewhere we apologize. -Lisa C., Manager

- Crabtree Automotive, Inc.
5

Thank you for taking a moment to leave this review, Gray! If we can ever be of assistance, just give us a call. -Lisa C., Manager

- Crabtree Automotive, Inc.
5

This was my second visit, the first was excellent as well. The family that provides these services is exceptional. My repairs were made professionally and accurately. Elizabeth is wonderful on the phone and in person, very knowledgeable and attentive. My "uber" driver, Chloe, is a pleasant, multi-tasking, heartbeat of the team. I am glad to finally look forward to my auto appointments. I would go weekly if I could afford it :)

We certainly always love working with you, Kyle! You'll always deserve that same professional and friendly customer service, so please feel free to reach out whenever there's anything else that you happen to need! -Lisa C., Manager

- Crabtree Automotive, Inc.
5

Thank you Darrell for taking the time to leave us your review. We greatly appreciate it! -Lisa C., Manager

- Crabtree Automotive, Inc.
5

Reliable, excellent and dependable work! Friendly and courteous interactions - with straight forward, clear information about recommendations and estimates.

Friendly service and expert work -- that's what it's all about! I'm so glad to know that you received nothing less, Peg, and we'll continue to be here whenever there's anything else that you happen to need. -Lisa C., Manager

- Crabtree Automotive, Inc.
5

I was driving from Eugene, home to northern Idaho a few days after Christmas when my windshield wipers stopped working. Crabtree was willing to take the car in immediately and start working on it. They were not able to fix it that day because they couldn’t get the part but they got it done first thing the next morning. It was such a blessing to have them so dedicated to getting me on the road as I was traveling at that time in order to miss an incoming storm! They were also super friendly and caring. I would recommend them to everyone! And their Volkswagen tech is truly and outstanding person!

Marie, We are so happy to be able to help and relieve that stress off your plate. Thank you for putting your trust in us and Happy New Year!!-Lisa C., Manager

- Crabtree Automotive, Inc.
5

Called around town for a battery replacement and 4 stores said they couldn't install one on my vehicle. Crabtree not only could help, but they did it faster than expected and were very helpful over the phone.

John, we were happy to help install a new battery for your vehicle! Please don't hesitate to reach out to us if we can help you with anything in the future. -Lisa C., Manager

- Crabtree Automotive, Inc.
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Crabtree Automotive, Inc. is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Crabtree Automotive, Inc. (541) 967-7892 if you have any issues in accessing any area of our website.